Return & Refund Policy

Return & Refund Policy

30-Day Worry-Free Returns

We want you to feel completely confident in your purchase. If your DiAiz jewelry does not meet your expectations, you can enjoy our 30-Day Worry-Free Return Policy.

Return Conditions

To be eligible for a return, your item must meet the following conditions:

  • Items must be returned within 30 days of receipt
  • Items must be unused and unworn
  • Items must retain original packaging and all tags
  • Proof of purchase or order number must be provided

Non-Returnable Items

The following items are not eligible for return:

  • Customized or personalized jewelry
  • Earrings (for hygiene reasons)
  • Sale or clearance items (unless defective)
  • Gift cards

How to Request a Return

  1. Contact our customer service team with your order number and reason for return
  2. Wait for our return authorization and confirmation
  3. Pack the item securely to prevent damage during shipping
  4. Ship the item back using a trackable courier service to our return address
  5. Keep the tracking number for reference

Refund Processing

Once we receive and inspect your returned item, we will process your refund within 3-5 business days. The refund will be issued to your original payment method. Please note that depending on your bank or credit card company's processing time, it may take an additional 5-10 business days for the refund to appear in your account.

Shipping Costs

  • We will cover return shipping costs for defective items or shipping errors
  • Return shipping costs for personal reasons (dislike, wrong size, etc.) are the customer's responsibility
  • Original shipping fees are non-refundable (unless it's our error)

Exchange Policy

If you wish to exchange an item for a different size, color, or style, please request a return first and then place a new order for the item you want. This ensures you receive your new item promptly.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of receipt with photos of the item. We will provide free return or exchange service.

Contact Us

For any questions about returns and refunds, please contact us:

  • Email: vip001@diaiz.com
  • Online Chat: Monday-Friday 9:00-18:00 (CST)

Last updated: October 2025