Privacy Policy

Effective Date: October 4, 2025

Last Updated: October 4, 2025

DiAiz ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases from us.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide, including:

• Name, email address, phone number
• Billing and shipping addresses
• Payment information (processed securely by our payment processors)
• Account credentials
• Communication preferences

Automatically Collected Information

We automatically collect certain information when you visit our website:

• IP address and location data
• Browser type and version
• Device information
• Pages visited and time spent
• Referring website
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Provide customer service and support
• Send order confirmations and shipping updates
• Improve our website and services
• Send marketing communications (with your consent)
• Prevent fraud and ensure security
• Comply with legal obligations
• Analyze website usage and trends

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information with:

Service Providers

• Payment processors (Stripe, PayPal, etc.)
• Shipping companies (UPS, FedEx, USPS)
• Email service providers
• Analytics providers (Google Analytics)
• Customer service platforms

Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes
• Protect our rights and property
• Prevent fraud or illegal activities
• Ensure user safety

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences
• Analyze website traffic
• Provide personalized experiences
• Enable shopping cart functionality
• Deliver targeted advertising

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.

5. Data Security

We implement appropriate security measures to protect your information:

• SSL encryption for data transmission
• Secure servers and databases
• Regular security audits
• Employee access controls
• PCI DSS compliance for payment processing

6. Your Rights and Choices

General Rights

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Opt-out of marketing communications
• Data portability

California Residents (CCPA Rights)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: Request information about personal information collected, used, or shared
• Right to Delete: Request deletion of personal information
• Right to Opt-Out: Opt-out of the sale of personal information (we do not sell personal information)
• Right to Non-Discrimination: Not be discriminated against for exercising your rights

To exercise these rights, contact us at [vip001@diaiz.com].

7. Children's Privacy (COPPA Compliance)

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

8. Data Retention

We retain your information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

Typical retention periods:

• Account information: Until account deletion
• Order history: 7 years for tax purposes
• Marketing data: Until you unsubscribe
• Website analytics: 26 months

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information during such transfers.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending email notifications
• Displaying prominent notices on our website

12. Contact Information

If you have questions about this Privacy Policy or want to exercise your rights, please contact us:

Email: [vip001@diaiz.com]
Phone: [+86 13571813823]
Address: [Room 2025-ZC-1707, Rainforest Space Incubator, Haikou Zhongguancun Information Valley Innovation Center, No. 1, Haoyuan Road, Nanhai Avenue, Jinyu Subdistrict, Longhua District, Haikou City, 570100 Hainan, China]

For California residents, you may also contact us to request information about our privacy practices and your rights under California law.

13. Do Not Track

Our website does not currently respond to "Do Not Track" browser signals, but you can manage tracking preferences through your browser settings and our cookie preferences.

This Privacy Policy complies with applicable U.S. federal and state privacy laws, including CCPA and COPPA.