FAQ
💎 Diaiz Jewelry — Frequently Asked Questions
🛒 Orders & Payment
How long does order confirmation take?
You’ll receive an order confirmation email immediately after placing your order. If you don’t see it, please check your spam folder or contact us.
Can I modify or cancel my order?
If your order hasn’t shipped yet, you can contact us to modify or cancel it. Once shipped, it can’t be canceled, but you may request a return after receiving the item.
How long does order processing take?
We typically process orders within 1–3 business days.
🚚 Shipping & Delivery
Which countries/regions do you ship to?
We proudly offer complimentary shipping across the U.S. mainland, ensuring your order arrives safely and swiftly.
Please note that Hawaii, Puerto Rico, and Alaska are not currently within our delivery coverage.
How long does delivery take?
Delivery time depends on your location:
• International shipping: 7–14 business days
Customs clearance may affect delivery time for international orders.
How can I track my order?
Once your order ships, you’ll receive an email with your tracking number. Use it on our website or the carrier’s tracking page.
My tracking shows “Delivered,” but I didn’t receive it.
Please check your mailbox, doorstep, or with neighbors first. If still not found, contact us and we’ll assist in investigating.
🔁 Returns & Exchanges
What is your return policy?
We offer a 30-day return guarantee. Items must be unused, with original tags and packaging.
How can I request a return?
Email us at vip001@diaiz.com, and our customer team will guide you.
Who pays for return shipping?
We cover shipping for defective or incorrect items. For personal reasons, customers pay return costs.
Can I exchange an item?
Yes, you can exchange for another size or color. We recommend returning and reordering for faster processing.
💍 Product Information
When will sold-out products be restocked?
Restock times vary. Click “Notify Me When Available” on the product page to get email updates.
What if the product color differs from photos?
Slight differences may occur due to monitor settings, but we guarantee our jewelry is even more beautiful in person.
Do your products come with a warranty?
Yes, all Diaiz products are backed by a lifetime warranty.
👤 Account & Security
Do I need an account to shop?
No, you can check out as a guest. However, an account helps track orders, save addresses, and view history.
How do I reset my password?
Click “Forgot Password” on the login page and follow the instructions in the email we send.
Is my personal information safe?
Absolutely. We use SSL encryption to protect your data and never share it with third parties.
How do I update my account details?
Log in and go to “Account Settings” to update your information.
🎁 Promotions & Discounts
How do I use a discount code?
Enter your code at checkout and click “Apply.” The discount will be shown instantly.
Can I use multiple codes?
Usually, one discount code per order. Codes cannot be combined unless stated otherwise.
How do I get the latest offers?
Subscribe to our newsletter or follow us on social media for new arrivals and exclusive promotions.
💬 Customer Service
How can I contact you?
- Email: vip001@diaiz.com
- Contact Form: available on our website
We respond within 24 hours.
Customer service hours:
Monday–Friday, 9:00 AM – 6:00 PM. Messages received outside business hours are handled the next day.
Can I ask about product care?
Of course! Our team is always happy to help with jewelry care, maintenance, or any other questions.
🏷️ Other Questions
Are your products authentic?
Yes, all Diaiz products are 100% authentic and meet strict quality standards.
Can I request an invoice?
Yes, please email us your billing info at vip001@diaiz.com.
Do you offer wholesale or bulk purchasing?
Yes! Contact us at vip001@diaiz.com for custom quotes and dedicated support.
